Frequently Asked Questions

I run this store completely by myself and, as a result, am often unable to reply immediately. As my schedule changes, I will always keep this up-to-date.

Right now, my response times are roughly 2-3 days.

That being said, if you haven't received a reply within 3+ days, it is likely something happened to the email and it is lost in the void. Please try following up via another email.

If you still are unable to reliably get ahold of me, you can DM me on Instagram @mochipanofficial. Although, I ask that you not do this if you can help it as DMs tend to get lost.

Pre-ordering means purchasing an item before it is officially released or in stock. You secure your order in advance, and the item is shipped to you once it becomes available. This allows small businesses, like Mochipan, to produce original products without a giant budget.

Pre-ordering allows you to secure popular or limited-edition items. It's a great way to guarantee you get the size and style you want. With most of the pre-orders on Mochipan, the style will not be stocked after the pre-order period ends, so a pre-order is likely your only chance to get your hands on the item you want.

The estimated delivery date for pre-ordered clothing varies depending on the item. Check the product description for the expected ship date. Please note that these are not guarantees, and due to delays or unforseen circumstances the project may be delayed a little. Rest assured I am always working hard to get these items to you ASAP.

Please review the refund policy here. Pre-order items that do not fit are eligible for refunds or exchanges. However, please keep in mind that stock for specific sizes is extremely limited, and exchanges might be impossible due to this. If the issue is found to be due to customer error, the customer will likely need to pay for the return shipping. All items must be unworn and unused (trying them on is okay), and have original tags and packaging.

Delays can occur due to various reasons like production issues or shipping delays. I will be providing updates and revised delivery estimates as they arise.

If the pre-order is in the "Interest Check" phase, or happens to be one of the soft launches that I do from time to time, then you are eligible for a refund as long as the official launch date has not passed. Once the item as officially launched, cancellation will no longer be possible. You can find this official launch date on the product's description. A good rule of thumb: if the product has photos of the real-life sample, it has likely officially launched and cancellation is no longer possible. You are welcome to change what size or color you want by contacting me at mochipanofficial@gmail.com. Please keep in mind I can only accept changes before the item enters bulk production, in which case your size will be locked in.

Whether its the highly anticipated mushroom dress, the fruit cardigans, or something else you've had your eye on, all designs will be released at some point according to the following rules and basic timeline structure:

1. An item must get over 4,000 likes to be considered. If it is over 15,000, it is guaranteed to be made into a sample.
2.  Once the sample arrives, I have to take photos of the product and request any adjustments if needed, which can delay things further. Then, I set up the whole campaign.
3. Pre-order goes live.

For a new design, the turnaround time to get from step 1 to step 3 can be anywhere from 3 months to 1.5 years. Typically I find that it is about 6 months, and not any longer.

My current schedule is as follows:

1. Mushroom Dress: Fall/Winter 2023
2. Fruit Cardigans: Fall 2023
3. Cow Love Sets (3 shirts and 2 skirts to choose from): Fall/Winter 2023
4. Super secret bag??: Winter 2023
5. Strawberry Cottage Dress: Fall 2023
6. Strawberry Summer Dress: Spring 2024
7. Rococo styles: Spring 2024
8. Garter dresses: Summer/Fall 2024
9. TKS collab: ??
10. Summer Swimsuits collab: Spring/Summer 2024
11. Mushroom Strapped Dresses: Spring 2024
12. Casual Shroom Styles: Fall 2024

Orders take about 3-5 days, on average, to process. From there, your delivery time depends on the shipping method chosen during checkout.

1-Week Shipping: 6-8 days delivery time.

Standard Shipping: 2-3 weeks delivery time.

The reason for our pricing is: We are not Shein, nor are we a massive, fast-fashion company that produces clothes under inhumane or unethical work environments. Additionally, we strive to create clothes of a certain degree of quality that will last a lifetime with a bit of love and care.

Our products are manufactured in ethical and sustainable facilties, use high-quality fabrics, and additionally, tend to lean towards being bulky and substantial pieces with considerable shipping costs. With all this and more in mind, we always strive to keep prices within an affordable range for those looking for quality whimsical fashion!